Personal data protection


Online Store

The following policy of Personal Data Protection establishes the terms and conditions in which our company Grupo Sanval S.A.S., identified in Colombia with Tax ID # 901.075.966, gathers, processes, manages and protects the information provided by our customers when using our online store.

At Grupo Sanval S.A.S. we take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. 

When we ask our customers to fill up their personal information for future identification, we make sure this information is used under the terms and conditions specified on this document and in accordance to the Colombian law 1581 of the year 2012 and the Regulatory Decree 1377 of the year 2013.

Grupo Sanval S.A.S. manages in a secure way the information given by our customers on our web site through risk analysis, security procedures and safety measures for potential incidents, compliance and maintenance of a contingency plan designed to revise, audit and improve our information security management system to obtain the ideal safety levels.

Based on these facts and in order to adapt our policies to changes of legislations, norms, jurisprudence and/or doctrines, this policy can change over time or be updated. Therefor we recommend our customers to continuously reviewing this page to ensure you agree to such changes on our policy.

Information that is collected

Our web site will collect personal information such as: Name, e-mail address, location address. When necessary, further information will be requested, in order to process, deliver or bill a sales order.

Grupo Sanval S.A.S. Works with the premise that the information given on our web site is true. We do not accept, nor do we manage information data from minors under 14 years old without the consentient of parents or legal guardians.

Use of the Information collected

The data collected from our customers through our web site is used particularly to maintain a register of users, sales orders, and information necessary to improve the quality of our products, services and our brand in general. We may send emails periodically with special sales, new products or other advertisements we consider relevant for our customers or that may give them a benefit. These emails will be sent to the email address provided by you, the customer, and the subscription can be cancelled at any time.

Grupo Sanval SAS is highly committed with the compliance of our personal data protection policy. We work with advanced software and we constantly update them to ensure we don´t have unauthorized access to our data.


Cookies are files stored on our customer´s browser which can be used for marketing purposes. When you, our customer, accept cookies the information obtained is used to measure web traffic and facilitate future visits to a website. Another purpose of cookies is to recognize a specific customer and offer him a personalized service.

Our web site uses cookies to identify the web pages that are visited frequently. This information is used only for statistical analysis and it’s afterwards eliminated permanently.

The customer can eliminate cookies at any time from their computer.

However cookies are useful to offer a better service on a web site. They do not provide access to the customer’s computer, unless the customer gives the information to the applicant.

Customers are able to accept or deny the use of cookies; however most of the navigators accept cookies automatically as it helps customers get a better service. You can change the configuration of the computer to decline cookies. If the customer decides to decline cookies they may not be able to use some of our services.

Links to third party sites

Our website may contain links to other website that may be of interest to our customers. Once the customer clicks on these links and leave our site, we no longer have control over the site to which the customer is redirected and therefore we are not responsible for the protection of any data in those third party sites. These web sites have their own data protection policy, so we recommend our customers to check their terms to confirm you agree with them.

Controlling your personal information

Our customers can, at any time, restrict the use or disclosure of personal information collected at our web site. Each time we request our customers to fill out a form, they can check or uncheck the option to receive information by email. In case the customer has checked the option to receive marketing information , this subscription can be cancelled at any time.

Grupo Sanval S.A.S. Will not sell, give or distribute personal information that is collected on our website without the customers consent, unless required by a judge with a court order.

Grupo Sanval S.A.S. reserves the right to change the terms this Data Protection Policy at any time.

In case you, as our customer, have any concerns regarding the terms of our Data Protection Policy, do not hesitate to contact us by email to [email protected] or send us a letter to the following address:

Grupo Sanval SAS

Calle del Curato # 38-82
Cartagena de Indias

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